Octopus Delivery Refund Policy

Category
Issue
Description
Refund Amount to Customer

Food 

Food poisoning

Food poisoning incidents within 24 hours leading to hospitalization or clinic visits. 

Full item value

Foreign object in food

Items that if consumed, might cause life-threatening injuries or severe health issues.

 

Items might include sharp metal objects or pests.

Overcooked food

Food was overcooked or burned to the extent of being inedible.

Spoiled or undercooked food

Spoiled or undercooked food that if consumed, might cause life-threatening injuries or severe health issues.

 

Items might include rotting meat, raw meat or maggots.

Order 

Incorrect Item

Received item is different from the order.

Full item/order value, up to maximum value of RM100

Incorrect Order

Received an entire order that does not belonged to the customer.

Missing Item

An ordered item was missing.

Damaged Item

Received item/order is damaged to the extent of being inedible.